Refund and Returns Policy

  • We offer a solution to return the order during 2 weeks attached to the sales receipt. You obtain the authority to withdraw out of this specific agreement within 2 weeks without requiring presenting any kind of explanation.
  • The nullification cycle is 2 weeks starting the time that you get the ownership associated with final products. To use this particular benefit to terminate and cancel, contact us via:
Postal | Correspondence Address (mail and small packets letter box size)
PlanetCBD Unit 92988, PO Box 6945, London, W1A 6US
Email address europlanetcbd(at)gmail.com
  • We might make the payment employing the same method of charge just like you utilized for the original purchase if you don’t have specifically predetermined differently.
  • We could deny payment until finally, our company has obtained the products. You should return the products and/or give the products directly to us without hesitation.
  • The target date is fulfilled if you decide to return the products ahead of the time frame of 2 weeks has ended.
  • To fulfill the nullification timeline, it’s necessary to submit to us an electronic mail to europlanetcbd(at)gmail.com or a letter delivered through the post in advance of when the termination time frame has ended.
  • Once you terminate this agreement, we’ll pay you personally all expenses, such as the expenses of shipping.
  • We could very well make a deduction from your compensation with relation to a decrease in property value of products delivered if the reduction could be the consequence of unwanted manipulation by you.

You are responsible for the expense of reverting to us the products. We request you to try to avoid deterioration of the products. The initial product packaging isn’t an indispensable prerequisite to easily process the legal right to send back these products. Please send back goods to our address:

Parcel | Courier Point Address (parcel and courier delivery only)
PlanetCBD Unit 92988, Courier Point, 13 Freeland Park,
Wareham Road, Poole, Dorset, BH16 6FH, UK

  • We could substitute the merchandise with the exact same or perhaps a comparable item, based on availability.
  • If products are provided having noticeable scratches triggered throughout shipping, feel free to describe the problem to your transporter and additionally alert us by europlanetcbd(at)gmail.com. Lack of ability to create a claim or even render interactions isn’t going to impact your legit rights or the application of this protection under the law, in particular your product guarantee privileges.
  • Additionally, when you do this you support us to asseverate our insurance claims close to the service provider and/or transportation company.
  • You are required to inspect the package as soon as arrives at your home address.
  • We’re going to reimburse the complete final cost such as shipping and/or packaging associated with a product, that will be shipped in a defective and/or incorrect shape.
  • Verify your products are grouped properly regarding the shipping and delivery straight back to us, plus as soon as contracted with our client support, deliver the products back to the address below:
Parcel | Courier Point Address (parcel and courier delivery only)
Unit 92988, Courier Point, 13 Freeland Park,
Wareham Road, Poole, Dorset, BH16 6FH, UK

Important information:

  • Shipping and delivery charges of the products back to us have no reimbursement because they are compromised or perhaps defective.
  • We withhold the ability to decline to issue a reimbursement or substitution of a product and to reclaim the expense of the returning shipments on your part if it turns out the product is discovered of having experienced damages subsequently after shipping or has been utilized and/or comes with indications of usage.
  • This doesn’t impact your legal protection under the law.
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